Senior Franchise Operations Consultant with over 20 years of experience scaling multi-unit networks. Former VP of Operations for a national retail brand, he specializes in regional management structures, SOP implementation, and operational efficiency for networks exceeding 10 units.
Marcus Thorne is a veteran operations strategist who helps franchise owners transition from single-unit operators to multi-unit empires without operational burnout. Holding an MBA in Operations Management and certified in Lean Six Sigma, Marcus has overseen the expansion of three major franchise brands across the Midwest. His expertise lies in building scalable frameworks, structuring regional management teams, and implementing centralized communication protocols. He writes extensively on the operational bottlenecks that stifle growth, offering practical solutions for supply chain management, audit compliance, and crisis flexibility. Marcus's advice is grounded in decades of field experience, bridging the gap between corporate mandates and local execution.